Chapter One Automobiles Chapter Two Car Body Types Chapter Three Automotive Engine Operation Chapter Four Automotive Engine Construction Chapter Five Chassis (Ⅰ) Chapter Six Chassis ( Ⅱ ) Chapter Seven Instrument Panel, Vehicle Escutcheon and Technical Specifications Chapter Eight Car Equipment Chapter Nine Basic Skills, Laws and Safety on Driving Cars Chapter Ten Merchandising Vehicles through Franchised Dealerships Chapter Eleven Responsibilities of Automotive Sales Professionals Chapter Twelve Car-Sale Process Chapter Thirteen Car-Sale Techniques Chapter Fourteen Used Vehicle Sales ChaPter Fifteen Automotive Financing and Insurance Chapter Sixteen Car Renting and Leasing Chapter Seventeen Automotive Advertising and Sales Promotion Chapter Eighteen Business Etiquette Chapter Nineteen Automotive Sales Documentation Appendix Ⅰ Vocabulary Appendix Ⅱ The Common Abbreviations of Automotive Business Appendix Ⅲ Answers to the Exercises REFERENCES