Chapter 1
Front Office
Unit 1 Introdution of Hotel Industry
Unit 2 Front Offi ce Service
Unit 3 Room Reservation
Unit 4 Check-in
Unit 5 Bell Service
Unit 6 Telephone Service
Unit 7 Check-out Service
Unit 8 Business Center Service
Chapter 2
Housekeeping Department
Unit 9 Introduction of Housekeeping
Department
Unit 10 Room Cleaning
Unit 11 Laundry Service
Unit 12 Repair and Maintenance
Service
Unit 13 Other Service
Chapter 3
Food and Beverage
Unit 14 Introduction of Food and
Beverage Management
Unit 15 Restaurant Reservations
Unit 16 Receiving the Guests
Unit 17 Taking Orders and
Recommendations
Unit 18 Serving Food
Unit 19 Paying the Bill
Unit 20 Bar Service
Unit 21 Room Service
Unit 22 Complaints
Key to Exercises
Refevence Books